Frequently Asked Questions
Everything you need to know about your Pleasure Chest experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for most items. Products must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart, as sizing can vary between specific styles.
Are your shipping packages discreet?
Yes, we value your privacy. All orders are shipped in plain, unmarked packaging without any branding on the exterior to ensure a private delivery experience.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email notification containing a tracking link to monitor your delivery status in real-time.